Overview
The FrogBox V1 Buy Back Program allows eligible UK clubs to return approved V1 FrogBox components when upgrading to a V2 FrogBox Kit.
Customers who received a V2 kit as part of the batch 1 delivery in April 2026, must return their components before 30 June 2026.
The deadline to return V1 components for customers who have purchased a V2 kit with a July 2026 delivery will be determined at a later date.
Once the components have been received and successfully tested, FrogBox will confirm via email the trade-in value of your parts (up to £200 GBP in total) and request an invoice from your club so payment can be arranged.
Returned components will be refurbished and made available for resale to existing V1 customers.
Eligibility
This program applies to UK customers only.
Participation is limited to the first 50 accepted submissions nationally.
Only official FrogBox V1 components are eligible for buy back, including:
| FrogBox V1 Camera (with camera batteries & charging adapter) |   |
| FrogBox Encoder |  |
| FrogBox Motorised Tilt Head (with remote control) |  |
Clubs are responsible for all shipping costs when sending equipment to FrogBox.
Important Dates
Customers who received a V2 kit as part of the batch 1 delivery in April 2026, must return their components before 30 June 2026.
The deadline to return V1 components for customers who have purchased a V2 kit with a July 2026 delivery will be determined at a later date.
Buy Back Values
The maximum total buy back value is £200 GBP per full set*.
Component values are capped as follows:
- FrogBox V1 Camera (with camera battery & charging adapter) up to £100
- FrogBox V1 Encoder (with charging adapter) up to £75
- FrogBox Motorised V1 Tilt Head (with remote control) up to £25
*Each component must be sent with its corresponding power supply, battery, remote and charging adapter.
Condition Requirements
- All returned equipment must be in very good working condition.
- Please DO NOT send damaged, incomplete, or unusable equipment.
- Returned items should be suitable for refurbishment and resale to existing customers.
- FrogBox reserves the right to refuse payment for components that do not meet quality standards.
- If poor quality or unusable components are sent, FrogBox can safely dispose of the equipment on the club’s behalf. We will not send parts back to the customer.
Shipping Instructions
Once your V2 FrogBox Kit has arrived and you have received confirmation to proceed, please send eligible V1 components via the process below:
- Enter https://inpost.co.uk/
- Click 'Send a Parcel' button top right
- Select Locker or Shop
- Select Medium or Large Size Parcel
- Fill in 'What's in your parcel' fields:
- Contents: Camera, Video Encoder, Or Electronic Tilt Head
- Value: Camera - £100, Encoder - £75, Tilt Head - £25
- Select if you would like free cover or full value cover
- Fill in the 'Who is receiving the parcel?' fields:
- First name: Chris
- Last name: Watling
- Email: c.watling@frogbox.live
- Phone: +44 7467 863051
- Enter Thame in the 'Search for InPost point' field
- Select SAINSBURY'S Thame, 1 High Street, Thame, OX9 2BU or
- Haddenham & Thame Parkway Station, Thame Road, Haddenham, HP17 8EW
- Fill in the 'Who is sending the parcel?' fields
- Fill in 'Sender's address' field
- Click 'Go to Summary'
- Confirm parcel details
- Select T&C's
- Click 'Go to payment'
Please ensure all items are securely packaged to prevent damage in transit.
Assessment and Review Process
Once your equipment has been received:
FrogBox will inspect, test, and assess each component.
This process may take up to 4 weeks from the date of receipt.
FrogBox will confirm via email the approved buy back amount based on condition and completeness.
The maximum approved amount across all components is £200 GBP.
Payment Method
Buy back amounts will be paid as a payment to the club via invoice.
Once FrogBox has reviewed the returned components, we will:
Confirm the buy back value based on condition and completeness
Ask the club to confirm whether they wish to proceed with the payment
If the club confirms they wish to proceed, FrogBox will then request a tax invoice from the club payable for the agreed amount. The invoice should be prepared as per our instructions provided at the time.
No payment will be made until an invoice has been received.
FREQUENTLY ASKED QUESTIONS
What happens after I send my equipment?
Once your equipment is received, FrogBox will inspect and test each component. This review process may take up to 4 weeks. We will then contact you via email to confirm the buy back value.
Do I have to accept the buy back value offered?
No. If you choose not to proceed after receiving the valuation, no payment will be made and the equipment will be safely disposed of.
How do I get paid?
If you accept the valuation, FrogBox will request an invoice from your club payable for the confirmed amount. Payment will be made in line with 14 day payment terms.
Can I send only one component instead of a full set?
Yes. Individual components can be submitted and will be assessed separately, up to the maximum values listed above.
What if my equipment is damaged or incomplete?
Damaged, incomplete, or unusable components may not be approved for buy back. FrogBox reserves the right to refuse payment. In these cases, we will safely dispose of the equipment on your behalf.
Who pays for shipping?
Clubs are responsible for all shipping costs.