I plan to stream a match. What do I need to do?
For a match to be streamed, a match request must be placed 5 days ahead of the scheduled match with the FrogBox Support Team.
Visit https://frogbox.freshdesk.com/support/tickets/new and add your Name, Club Name, FrogBox Kit number (located on the silver sticker on your Green Box, and on your Encoder), and the Match Links from your Match Centre for the relevant game(s). Feel free to send these week by week or in one season list.
Can I stream more than one match in a single day with the same kit?
Yes, you can. The matches must not overlap in time and ideally are located at the same ground to be played one after the other. For example, back to back T20’s, or a Seniors match following the Juniors.
Can I stream multiple matches simultaneously?
Yes, you can. To stream at multiple locations, you will require multiple FrogBox Kits. These can be placed at different grounds and streamed separately. Kits numbers must be specified during the Match Request process to ensure the correct matches are selected.
How do I view my stream?
You will have been made aware of your relevant Match Centre during the On-Boarding process. This Match Centre will house your matches to view and share. If you cannot find it, visit the link below, search for your club and hit enter to bring up all relevant grades and matches. Then, simply select a match from the generated list.
Will 4G work at my ground?
Whilst the 4G network is nationwide, some areas do experience better coverage than others. Ahead of streaming we recommend checking the relevant ‘coverage map’ of your area. These maps will also alert you to any planned outages for network upgrades that will happen in your area each week. Coverage will vary from provider to provider so please check the relevant coverage maps to you BEFORE purchasing any SIM Card.
Providers include but are not limited to:
I have selected a SIM Card Provider, what’s next?
The next step is making sure you select a Data Plan that suits the needs of the Kit and your Club. On average, a single days’ play with use 6GB of Data. Therefore, please factor in how often you would like to stream when considering your Data Plan. For example, if you wish to stream Saturday and Sunday each week, you will need on average 12GB of data per week.
NOTE: If data on the SIM Card runs out on match-day, the stream may be affected.
Is my Encoder charging?
Check that the encoder is plugged into the portable battery and that the portable battery is on. Note that if the portable battery is on charge itself it will not give output charge. The encoder charging indicator will be solid RED when charging, and GREEN when fully charged. It is vital to the success of the days stream that the encoder stays on charge at all times.
Is my Encoder sending/receiving data?
The quickest way to check this is via the TX Rate on the side display of the encoder. For an ideal stream, the TX rate will be between 800-2500 kb/s.
The flow indicatoron the top will also give you an indication of the stream. The flow indicatorwill quickly flicker green when successfully uploading, and a much slower flash to indicate a streaming fail.
Why isn’t the Match Centre updating when we live score?
This indicates that the scorer is using an old version of the App. Firstly, confirm you have updated the app to the latest version (v5.5.4). Upon completion, save and exit the app completely, before re-opening and entering the match again. Please also ensure that scorers have been made aware of the “Bowler Running In” button, in order to correctly time live highlights for the stream.