How to Guides

How to Delete or Stop a Stream
If the stream's start time is more than 1 hour away, you can delete as follows: Step 1: Go 'Manage Stream' section. Select the relevant sch...
Thu, 27 Feb, 2025 at 4:03 AM
How to Mute Audio
Step 1: Select Manage Stream, either in the menu bar, or under your Today's streams list.  Step 2: Navigate to the sliding Audio butto...
Sat, 22 Feb, 2025 at 9:19 PM
How to Use Highlight Correction in FrogBox Go
Effortlessly adjust highlight clip timings for matchcentres and fan engagement apps (including FrogBox Play and Lilypad) to create a seamless viewing ...
Thu, 5 Jun, 2025 at 8:42 AM
How to Toggle Graphics On and Off
Step 1: Select Manage Stream, either in the menu bar, or under your Today's streams list.  Step 2: Navigate to the sliding Graphics bu...
Sat, 22 Feb, 2025 at 9:20 PM
How to Prepare Images for Upload in FrogBox Go
FrogBox Go's Graphics Management function requires images to be precisely sized before they can be successfully uploaded. This article is a guid...
Wed, 4 Jun, 2025 at 9:42 AM
How to prepare for a Reserve Day, 3-Day or 4-Day Match
PlayHQ currently supports streaming for matches up to 2 days. If you are looking to stream matches lasting for 3 or 4 days (includes reserve days), there ar...
Thu, 27 Mar, 2025 at 9:28 AM
How to Manage Neutral Matches in FrogBox
What is a neutral match? A neutral match is any game that doesn’t involve your own team. Examples include: An association asking you to host and str...
Sat, 20 Sep, 2025 at 8:18 PM
How to Schedule Multi Day Matches in FrogBox Go
IMPORTANT When scheduling a Day 2, Day 3 or Day 4 of a multi-day match, you must select the "Show Scheduled" button to see them. Step 1: N...
Sat, 27 Sep, 2025 at 12:39 AM
FrogBox Troubleshooting - Refresh Video Stream and Reboot Streaming System
Overview FrogBox Go now enables users to perform two advanced troubleshooting actions directly from the Manage Stream screen: Refresh Video Stream and Rebo...
Fri, 24 Oct, 2025 at 7:45 PM
FrogBox Troubleshooting - Fixing "Service has encountered an error"
Overview In this guide, we'll walk you through resolving the "Service has encountered an error" message that can appear when scheduling strea...
Tue, 16 Dec, 2025 at 2:19 AM