Match Day Assistance
It's match day! Where can you find help for your all-important match stream? Our online support site has plenty of information, in addition to your ...
Wed, 8 Mar, 2023 at 4:45 AM
Day before the match Ensure the camera battery and portable battery are both fully charged and four AA batteries are installed into the tilt head Check t...
Fri, 3 Mar, 2023 at 6:10 AM
There are a few things you can do on match day to help diagnose and fix issues that may arise during your stream. Most Common Troubleshooting Steps Th...
Sat, 3 Dec, 2022 at 4:10 AM
Please note: This article refers to powering FrogBox streams and highlights using the Cricket Live Score/Play-Cricket Scorer application. If you are a FrogB...
Fri, 31 Mar, 2023 at 2:41 PM
Elevation is a key factor in capturing a great view of any match. The FrogBox streaming kit comes with a 4.5 metre tripod mast that is designed to provide y...
Tue, 16 Mar, 2021 at 1:58 AM
We do not recommend fully extending the tripod mast in windy conditions (i.e. >30km/hr). Keep in mind also that sudden gusts of wind may result in excess...
Tue, 16 Mar, 2021 at 3:16 AM
FROGBOX IN WET CONDITIONS It is not recommended that you setup FrogBox in rainy conditions. However, there is a wet weather option pack available or you c...
Tue, 16 Mar, 2021 at 3:28 AM
Encoder 4G Light Indicator 4G Light Indicator Status Not On SIM Card is not detected Flashing/Flickering Connecting to 4G Network ...
Tue, 16 Mar, 2021 at 4:49 AM
We recommend FrogBox customers download and print off the attached signage and place it around the kit during the stream. This will reduce the risk of co...
Thu, 14 Jan, 2021 at 3:31 PM