Match Day Assistance

Match Day Support
It's match day! Where can you find help for your all-important match stream? Our online support site has plenty of information, in addition to your...
Thu, 19 Nov, 2020 at 1:42 PM
Match Day Troubleshooting Tips
There are a few things you can do on match day to help diagnose and fix issues that may arise during your stream. Most Common Troubleshooting Steps If ...
Mon, 19 Oct, 2020 at 9:05 AM
TIP: Camera Position
Elevation is a key factor in capturing a great view of any match.  The FrogBox streaming kit comes with a 4.5 metre Tripod Mast that is designed to provide ...
Wed, 12 Aug, 2020 at 4:05 PM
TIP: Mast Setup & Windy Conditions
We do not recommend fully extending the Tripod Mast in windy conditions (i.e. > 30km/hr).  Keep in mind also that sudden gusts of wind may result in exce...
Wed, 12 Aug, 2020 at 4:06 PM
4G Connection Troubleshooting
Encoder 4G Light Indicator 4G Light Indicator  Status Not On  SIM Card is not detected Flashing/Flickering  Connecting to 4G Network Stay On  4G ...
Thu, 20 Aug, 2020 at 7:53 PM
Replacing HDMI Connector with HDMI Repeater
The HDMI Repeater will provide better stability to the HDMI signal and also better protection to your HDMI ports.  If your kit comes with the HDMI conne...
Wed, 9 Sep, 2020 at 6:07 PM
How to Install the Ball Head on the Camera and Mast
NOTE: Ball Head is an optional kit. It does not generally come with the FrogBox Main Kit. If you are interested, please contact us here A ball h...
Thu, 17 Sep, 2020 at 12:47 PM
TIP: FrogBox in Wet Conditions
FROGBOX IN WET CONDITIONS It is not recommended that you setup FrogBox in rainy conditions.  However, there is a wet weather option pack available or you c...
Tue, 22 Sep, 2020 at 3:54 PM
Match Stream Preparation Checklist
Day before the match Ensure the camera battery and main FrogBox battery are both fully charged + 4 AA batteries are installed into the Tilt Head Check...
Fri, 20 Nov, 2020 at 9:59 AM
'Stream In Progress' Signage
We recommend FrogBox customers download and print off the attached signage and place it around the kit during the stream. This will reduce the risk of co...
Thu, 14 Jan, 2021 at 3:31 PM