Match Day Assistance
It's match day! Where can you find help for your all-important match stream? Our online support site has plenty of information, in addition to your...
Wed, 17 Mar, 2021 at 11:04 PM
Please note: This article refers to powering FrogBox streams and highlights using the Cricket Live Score application. If you are a FrogBox customer in Austr...
Wed, 24 Aug, 2022 at 1:54 PM
There are a few things you can do on match day to help diagnose and fix issues that may arise during your stream. Most Common Troubleshooting Steps Th...
Wed, 24 Aug, 2022 at 1:56 PM
Elevation is a key factor in capturing a great view of any match. The FrogBox streaming kit comes with a 4.5 metre tripod mast that is designed to provide y...
Tue, 16 Mar, 2021 at 1:58 AM
We do not recommend fully extending the tripod mast in windy conditions (i.e. >30km/hr). Keep in mind also that sudden gusts of wind may result in excess...
Tue, 16 Mar, 2021 at 3:16 AM
Encoder 4G Light Indicator 4G Light Indicator Status Not On SIM Card is not detected Flashing/Flickering Connecting to 4G Network ...
Tue, 16 Mar, 2021 at 4:49 AM
The HDMI repeater will provide better stability to the HDMI signal and also better protection to your HDMI ports. If your kit comes with the HDMI conne...
Tue, 16 Mar, 2021 at 3:22 AM
NOTE: The ball head is an optional piece of equipment. It does not generally come with the FrogBox main kit. If you are interested, please contact us her...
Tue, 16 Mar, 2021 at 3:25 AM
FROGBOX IN WET CONDITIONS It is not recommended that you setup FrogBox in rainy conditions. However, there is a wet weather option pack available or you c...
Tue, 16 Mar, 2021 at 3:28 AM
Day before the match Ensure the camera battery and main FrogBox battery are both fully charged and 4 AA batteries are installed into the tilt head Check ...
Fri, 12 Aug, 2022 at 12:35 PM